Frequently Asked Questions

Popular Ventures
11310 Prospect Drive
Suite 10 Box 174 Jackson, CA 95642
Email: admin [at] cracksmokingshirts.com

What countries do you ship to? We only ship to the continental United States and US Military addresses. If you need delivery outside the US please visit our our store at TeePublic.

What kind of shirts do you print on? We proudly use super soft 100% ringspun cotton t-shirts made by Canvass+Bella.

Why don’t you have larger sizes like 4X and 5X? We have limited warehouse space and can’t sufficiently store all sizes. If you require a size larger than we offer here you can visit our store at TeePublic.

Do you recommend any specific washing instructions? Designs will last the longest if shirts are machine-washed inside-out in cold water. Be sure to wash dark colors separately, and don’t iron the design or have the shirt dry cleaned! Also, hang drying the shirts is preferable, but not necessary.

Can I change my order? If you find that you’ve made an error in the order, please contact us immediately using this form. We hold your order for a few hours after it is placed to allow for any necessary changes to billing/shipping addresses or item sizes and colors.  If your order has already been printed and shipped, unfortunately changes cannot be made to it.

How much is shipping? Shipping is $5 for the first item and $1 for each additional item via USPS First Class Mail.

How long to orders take to ship? Generally, orders can take 3-5 business days to ship from the warehouse.

Do you offer expedited shipping? No we do not. If you are in a hurry please visit our our store at TeePublic

What are your return and exchange policies? We’re happy to offer exchanges for apparel sizing issues. Just use our contact page and we can set that up for you. Customers are responsible for cost of shipping back exchanged items, though your new size will go out at no cost.

All items purchased on Crack Smoking Shirts are custom made and printed just for you. We cannot offer returns unless the item is defective.

Something I ordered if defective? If something you received is defective please contact us with a picture of the damaged item and we’ll make it right for you.

What forms of payment do you accept? We gladly accept Visa, MasterCard, American Express, Discover and Paypal.

How secure is this store? Your payment information is completely safe. All sensitive information always is transmitted via secure HTTPS channel. Moreover our checkout is also a PCI DSS validated Level 1 Service Provider which is the gold standard for e-commerce solutions worldwide.